Delete your Boost Account
We’re sorry to see you go. If you’d like us to delete your Boost account and the personal data linked to it, just send us an email and we’ll take care of the rest.
This page explains how to request deletion of your Boost account and the personal data linked to it. It applies to the Boost app on Google Play and Apple App Store, and to the Boost web platform, provided by Myley Education Ltd.
How Boost Accounts Work
Boost accounts are set up and managed by organisations, usually your employer, not by individual users. Your employer controls who has an account and decides what happens to the data held in it. Boost processes that data on your employer’s behalf. Because of this, you can’t delete your account from inside the app.
How to Request Deletion
Option 1: Ask your employer. Contact your manager or the person who manages Boost at your organisation and ask them to remove your account. They can do this from the Boost User Management area. This is the quickest route.
Option 2: Email Boost. If you can’t contact your employer, or you no longer work there, email support@boostcare.org with the subject line “Account deletion request”. Please include:
1. your full name 2. the email address linked to your Boost account 3. the name of the organisation you use Boost with
We may ask you to confirm your identity before we act on your request. We will tell your organisation about the request, because they are responsible for your data. We will respond within 7 working days and confirm when your account has been deleted.
What we Delete
When your account is deleted, we delete:
1. your name, email address and login details 2. your profile information, such as job role and place of work 3. app usage data, device information, notification settings
What we may keep and for how long
Some data may be kept after your account is deleted:
1. Training and policy records, such as course completions, certificates and policy acknowledgements, may be kept by your organisation because care providers need them as evidence for regulators, are kept for 6 years. 2. Backups: deleted data may remain in our secure backups for up to 90 days before it is permanently removed. 3. Records we must keep by law, such as audit logs, are kept for 6 years.
Questions
For questions about your data, email support@boostcare.org or read our privacy policy at https://www.boostcare.org/privacy.